Terms

Booking and confirmation

• A booking made on this site is a request. You will receive an email straight away to say it has arrived; we will then contact you as soon as possible to confirm the ride.
• Your ride is fixed once you have our confirmation by email. If we cannot carry out the ride, we will also let you know by email.
• For a fixed fare to the airport, book at least 24 hours in advance. Booking at shorter notice is possible too — allow at least four hours for planning — but then the metered fare applies. If you need to leave within a few hours, call 023 - 4444 023.
• Give the pick-up and drop-off addresses with street and house number. At an airport or station this is not needed: there we pull up at a fixed spot.
• Please check your confirmation. We cannot track a flight number or arrival time that does not match the date you gave us; you then run the risk of not being picked up, or not on time.

Fixed fares

To Schiphol, Rotterdam, Eindhoven, Brussels, Weeze and Düsseldorf we drive for a fixed fare per town. The amounts are listed under Schiphol fares and on the Airports page. The following applies:

• The fixed fare applies if you book at least 24 hours in advance. For short-notice rides (within 24 hours) the metered fare applies.
• The amount stays the same, even in traffic or if your flight is delayed.
• On public holidays the fixed fares do not apply. We still drive, but agree the price with you in advance.
• For a minibus, the fares for 5 to 8 passengers apply.
• For a return trip (to and from the airport) you pay per ride.

Surcharges

• Extra address in a neighbouring town: €13.50 per ride, per extra address.
• Extra stop in the same town: €8.50 per ride, per extra address.
• Child seat or baby seat, for children aged 0 to 12: €12.50 per seat, per ride. On a return trip it applies to both rides. If you bring your own seat, there is no extra charge.

Metered rides

For rides without a fixed fare, the meter runs. The maximum fares set by the Dutch government apply; for 2026 they are:

• Waiting costs €59.41 per hour, and only if you agree to it with us in advance.
• If the ride is longer than 30 kilometres, we take 15% off the metered fare. If you book a long ride like that in advance, we agree the amount with you, so you know it before you get in.
• The cost of delays during the ride is shared fairly: if you get stuck in traffic, you pay more; if the ride goes very quickly, you pay less.
• The fares are also shown on the fare card on the taxi's window.
• The amount you see when booking online for a metered ride is an estimate. The meter decides the fare.

There is more on the Fares page, and the fares themselves are published by the Dutch government.

Changes and cancellations

• You can change the date or time free of charge up to 12 hours before the ride, as long as a vehicle is available.
• Cancelling is free of charge up to 24 hours before the pick-up time.
• If you cancel between 2 and 24 hours beforehand, we charge half the fare.
• If you cancel within 2 hours of the pick-up time, we charge the full fare.

To change or cancel, call 023 - 4444 023 or email info@htc-taxi.nl.

Pick-up at Schiphol

• We pick you up upstairs at Departure Hall 2, exit F, not in the arrivals hall.
• After landing, the driver waits 45 minutes free of charge.
• If you are held up, for example because your luggage does not arrive on the belt, call us on 023 - 4444 023. If you do not contact us within those 45 minutes and we do not know where you are, the driver will leave and we will charge the full fare.

How to find the taxi is explained on the Taxi from Schiphol page.

Passengers, luggage and what can come along

• Up to 4 passengers travel in a car, 5 to 8 in a minibus. For a larger group, please give us a call.
• Please tell us how many suitcases you have when you book.
• We do not carry pets.
• We do not provide wheelchair transport, where you stay seated in your wheelchair. A folded wheelchair can go in the boot.

Payment

• You can pay by debit card in every vehicle, contactless too, and with Apple Pay or Google Pay, at no extra charge.
• By credit card: we accept Mastercard, Visa and American Express. Paying by credit card adds €3 per €100 of the fare or part thereof.
• Cash is also accepted.
• Business customers can travel on account; the ride is invoiced afterwards.

After payment you will receive a receipt for your records.

Questions or complaints

Has something gone wrong, or do you have a question about these terms? Call us on 023 - 4444 023 or email info@htc-taxi.nl. We are available day and night.

What we do with your personal data is explained in our privacy statement.