Frequently asked questions

Yes. Every town on our fare list has a fixed price to Schiphol, for a taxi (1 to 4 passengers) and for a minibus (5 to 8 passengers). All the prices are on the Schiphol fares page.

Book at least 24 hours ahead and the fixed price from our price list applies, even if traffic makes the ride take longer. For short-notice rides — within 24 hours — the metered fare applies. On public holidays the fixed fares do not apply; we do drive then, but agree the price with you in advance.

We do not have a separate loyalty discount — the saving comes from booking in good time, and that applies to everyone, including first-time customers. Book at least 24 hours ahead and you pay the fixed fare from our price list instead of the metered fare. From Haarlem that saves more than €22 per ride, from Heemskerk more than €46. On a short-notice ride — within 24 hours — the meter runs.

For a return trip to and from the airport you pay per ride. So two rides cost twice as much; no surcharge is added and no discount is given.

An extra stop in the same town costs €8.50 per ride. If the extra address is in a neighbouring town, it is €13.50 per ride. Tell us about the stop when you book, and it will be included in the price straight away.

Yes. You can book a taxi for any time of day.

Yes, provided you book in advance.

Yes, you can.

As soon as you have made a booking, we email you a copy of it. After that, we send you a confirmation by email.

Yes, you can change the date or time free of charge up to 12 hours before the ride, as long as a vehicle is available. Call 023 - 4444 023 or email info@htc-taxi.nl; we will confirm the change by email.

Yes, you can cancel free of charge up to 24 hours before the agreed pick-up time. If you cancel between 2 and 24 hours beforehand, we charge half the fare; within 2 hours, or if you do not turn up, the full fare. If the airline cancels your flight, the ride is cancelled free of charge — just send us the proof. To cancel, call 023 - 4444 023 or email info@htc-taxi.nl.

So that we can track your flight. If you land later, the driver comes later; if you land earlier, we try to have him there earlier. You do not need to tell us anything yourself, and you pay nothing extra for the delay.

After landing you have 45 minutes of free waiting time — enough time for baggage reclaim and customs. The delay itself costs you nothing: we track your flight and the driver adjusts his arrival time to match.

We pick you up upstairs at Departure Hall 2. After baggage reclaim, take the lift or the escalator up one floor, go through exit F — the revolving door — and cross the zebra crossing to the outer lane. The driver pulls up as soon as you wave to him. His phone number is in your confirmation email.

Yes, you can. Please let us know in advance, so that we can work out the right journey time and price.

No, we do not carry pets.

If you think you have left something behind in one of our taxis, please contact HTC Haarlemse Taxicentrale by phone or email.

A maximum of 4 passengers.

A maximum of 8 passengers.

Yes, for children aged 0 to 12. A child seat or baby seat costs €12.50 per seat, per ride; if you bring your own seat, there is no extra charge. Tell us the number of children and their ages when you book, and the right seats will be ready.

No. We provide seated patient transport: transport for people who can stay seated during the ride. For wheelchair transport you will need to use another company. A folded wheelchair can come along in the boot; just mention it when you book.

Yes, you can. All our vehicles carry a mobile card machine. Paying by debit card is free. For credit card payments we charge a fee: €3 for a fare up to €100, €6 up to €200, €9 up to €300, €12 up to €400 and €15 up to €500.

Yes, you can.